Returns & Exchanges
At Mystery Shirt in a Box, we want you to love your surprise kit, but we understand that sizing or condition issues may occasionally arise. We offer a 14-day return window for unworn shirts with original tags still attached to ensure your satisfaction.
Verify Eligibility
Ensure your mystery shirt is in its original condition, unworn, and still has the authentic tags attached to qualify for a return or exchange.
Contact Support
Email our team with your order number and a brief explanation of the issue; due to the 'mystery' nature of our product, we only accept returns for sizing errors or manufacturing defects.
Ship the Box Back
Once your request is approved, pack the shirt securely in its original packaging and send it to our distribution center using the provided return shipping label.
Processing & New Mystery
After we inspect your return, we will issue a full refund or dispatch a new mystery box of the correct size to keep your collection growing.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing