Frequently Asked Questions
Everything you need to know about your next mystery jersey
What kind of shirts are included in the boxes?
Every box contains an 100% authentic, officially licensed shirt from a professional club or national team. We source jerseys from top leagues worldwide, including the Premier League, La Liga, Bundesliga, and many niche international divisions.
Can I request to avoid specific teams or leagues?
Yes! We understand rivalries. During the checkout process, there is a 'Teams to Avoid' field where you can list any clubs or leagues you do not want to receive.
How long does shipping take?
We typically process orders within 1-3 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
Are the jerseys new or used?
We only provide brand new jerseys, most of which still have the original manufacturer tags attached. We do not sell used or pre-worn clothing.
What is your return policy?
Since the element of surprise is part of the product, we do not offer returns based on team preference. However, if there is a sizing issue or a manufacturing defect, you can return the item within 14 days for an exchange or refund.
How do I know what size to order?
Our jerseys follow standard international sizing. If you are between sizes, we recommend sizing up as many modern football kits have an 'athletic' or 'slim' fit.